Shipping & Delivery
All items are shipped fully insured. Signature is required upon delivery. Items will ship insured via Fedex or USPS
Privacy & Security
Visitors may supply personally identifiable information (such as visitor name, address, telephone numbers or e-mail addresses) for various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting further information about our products, or simply asking a question about our company. Orly Diamonds does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself. While our online purchases are secure, we will gladly take your order by phone if you prefer. Please call us mon-fri 11:00-8:00PM, sat, 11:00-5:00PM @ 302.384.7623 All of your information will be handled in a safe and responsible manner.The Children's Online Privacy Protection Act imposes certain requirements on websites directed at children under 13 that collect information on those children, and on websites that knowingly collect information on children under 13. We do not knowingly collect information from children under the age of 13 on our website. No one under the age of 15 should submit any personal information to this website without the consent of a parent or guardian.
Returns & Replacements
We accept returns for refund or store credit (minus shipping & insurance and 10% restocking fee) only for standard items purchased online. Items must be in original condition (not worn, sized, engraved, set, or altered in any way). We do not accept returns or exchanges on any special orders (i.e. special sizes, custom orders, engraved or set items, or any altered merchandise) or layaway items. All returned items must be received by Orly Diamonds within 30 days of receipt of purchase, except for loose diamonds which must be received within 10 days of receipt of purchase. Please call to speak with an associate prior to returning merchandise, to request a Return Authorization #. Packages shipped to us without a Return Authorization # will be returned to sender unopened. All returned merchandise should be mailed registered and fully insured.
Ordering
Merchandise is usually available for shipment within 5-10 business days. On occasion, an item may go out of stock before our site is updated. If this should happen, we will notify you without delay. If you require an item by a specific date, we recommend that you contact us to confirm the availability. For online domestic orders we accept the following: Major Credit Cards. Merchandise will ship to the verifiable billing address of cardholder. PayPal. Verified users with confirmed addresses only. Direct Wire Transfer Money order Checks * All checks, money orders & wire transfers must clear before items are shipped.
Payment, Pricing & Promotions
Rarely, information displayed on this site may be inaccurate due to system errors, inaccurate information or human error. Some of these errors may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any and all errors including after an order has been submitted and will not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We sincerely apologize for any inconvenience this may cause.
Viewing Orders
All orders can be viewed in the My Account area for status update.
Updating Account Information
Personal details such as address, phone number and e-mail account can be added or updated.